Los Angeles - Santa Barbara - Solvang - Los Angeles

Overall experience was great, and charging was convenient.

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

No need to queue. The service attitude is very good.

Very good, both picking up and returning the car were very convenient. It's a big company.

As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.