They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.
Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no. Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
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View more >Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.