Great service, no insurance upselling, just routine inquiries

They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.

Just a bit expensive...

It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?

The pickup process took too long. The previously selected model was unavailable, and I was persuaded to choose another model, costing me three times more!