10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.
Read More >8.2 /10 Very good
Reviewed: Tuesday, December 17, 2024
Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.
Read More >8.4 /10 Very good
Reviewed: Tuesday, December 17, 2024
Like: Perfect
Read More >9.8 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Like: I was totally satisfied, the vehicle was in great condition and service from Thrifty was flawless
Read More >9.3 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Great service and good location. Choice of car from 8 or 9. Staff all excellent
Read More >7.7 /10 Good
Reviewed: Tuesday, December 17, 2024
Large car ordered but not available.
Read More >Martina from CZ
Los Angeles
8.7 /10 Very good
Reviewed: Tuesday, December 17, 2024
It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Fantastic!
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Didn’t get the car I booked Chrysler 300, got yelled at and forced to take a Chev impala instead. I travelled from Australia to do an iconic drive from LA to Sam Fran only be let down by a rude lady when picking the car up.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Great car in good condition
Read More >7.3 /10 Good
Reviewed: Tuesday, December 17, 2024
Expexted better service. Offered extra insurance!!
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Only moan is at the pick up all the guy did was try to upsell me, infact he added a bunch of stuff to the price without asking, I then spent 30 minutes persuading him to knock it all off item by item...
Read More >9 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Waited for a long time in queue, as well as took a long time to wait and travel in shuttle bus to and from LAX
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Best
Read More >9 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Tried to upsell the insurans, which was very upsetting. Took more time to pick up than expected. Otherwise, the service was smooth and easy..
Read More >8.3 /10 Very good
Reviewed: Tuesday, December 17, 2024
カウンター女性スタッフは 丁寧で 英語が理解できない部分はパソコンで日本語に訳してくださり とてもスムーズにレンタルできました。
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Wonderful and courteous agent. Counter service was pleasant.
Read More >8.7 /10 Very good
Reviewed: Tuesday, December 17, 2024
Espere más de 1 hr para el carro.
Aunq yo había contratado todos los seguros me cobraron $32 dls más de otro seguro que no incluía en la cobertura que contrate
Read More >H.COLONNA BAENA
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Me hicieron upgrade por 25 dólares más al día.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
La espera para recoger el auto fue de 4 horas, totalmente desproporcionado. Solo tenían 3 personas atendiendo para más de 100 esperando, y por lo visto es la práctica habitual de esta compañía.
Read More >9 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Fue muy largo el tiempo de espera, y el traslado hacia el aeropuerto después de la devolución fue muy malo ya que el autobús estaba con demasiadas personas, y la empleada del mostrador me dijo que el seguro que se había adquirido no cubría los daños de terceros por lo que me vendió otro seguro
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Yes, the car was in very good condition and they give us a upgrade. The attention at the counter was no good but they give us a upgrade free.
Read More >6.3 /10 Average
Reviewed: Tuesday, December 17, 2024
A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.
Read More >8.7 /10 Very good
Reviewed: Tuesday, December 17, 2024
The vehicle I ordered was upgraded and we added to this and upgraded again to our desired vehicle
Read More >6.3 /10 Average
Reviewed: Tuesday, December 17, 2024
Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Pretty good, not crowded and clean.
Read More >Ophelia Housman
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
The flight arrived early, so I extended the rental by one day which cost me over 1000 yuan extra, sigh. They kept trying to sell me insurance, but I refused multiple times, still didn't work. They said the deposit would be refunded to my bank card that night, but it still hasn't been returned. I'll check with the receipt tomorrow.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.
Read More >Lewis Hopkin(s)
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The store is very small, and although there are quite a few staff at the counter, not many actually working, leading to long queues. First, they pushed me to upgrade the car model, then they forced insurance on me. Ridiculous!
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
When picking up the car, the staff tried to forcefully sell us insurance. They refused to give us the car unless we bought it. I called the rental company but the representative was unhelpful and just asked us to sign the form. Eventually, we had no choice but to agree to an increased price from $459 to $538 (originally over $700). They gave us a Mazda 5 instead of the mid-size SUV we booked. We were only given four cars to choose from. When I pointed out our booking, the staff casually indicated all four were small cars. I had to insist it was an SUV before they acknowledged the four available. Overall, it was an unpleasant experience. Avoid using THRIFTY at all costs. Their shuttle service is extremely infrequent; we waited 45 minutes for one to arrive.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.
Read More >Veronica Defoe
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
When we went to pick up the car, the staff spoke English very quickly on purpose, and we barely understood. They asked for a credit card, and my friend absentmindedly signed without checking. We received a notification from the bank at the hotel saying $263 was charged. We had full insurance coverage, but they added extra charges for roadside assistance and a tank of fuel. We went back to discuss, and they said the roadside assistance fee could be refunded but not the fuel fee. When we booked on ZUZUCHE, the contract stated full-to-full fuel policy, but they claimed it was invalid because we paid in full, so they charge for fuel and allow the car to be returned empty. It's impossible to return it completely empty, so we had some fuel left. This company is deceitful. We didn't make a fuss because the car was upgraded and the rental fee was cheap.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
They tried to upsell many items and automatically added full insurance, which took a lot of effort to remove. Later, without much explanation, they told us that the car rental did not include fuel costs and charged us for an extra tank of fuel, which we didn’t need.
Read More >Parker Gladstone
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Renting and returning the car was very convenient. The car was in good condition and performed well over 3000 kilometers with no issues. Although there were additional insurance sales pitches, I declined them. There are a few things I was not satisfied with: 1. There were very few models in the same category. I couldn't find the Nissan brand I booked and had only two similar cars to choose from. 2. The child safety seat rental was too expensive, $78 for 15 days, much higher than the $30-50 quote I got from customer service earlier. This type of pricing should be clearly disclosed in writing beforehand.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night.
At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it.
Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
They kept insisting that I buy additional insurance because the other party didn't have third-party coverage. I ended up buying it. The Chevrolet TAHOE was really hard to drive—no power, slow acceleration, not much space, with around 80,000 to 90,000 miles on it. The car got scratched in an LA parking lot. Luckily, I had purchased scratch insurance. After driving the Tahoe for a few days, there was an issue with the oil, so I switched to a Nissan Armada. The Armada was much better—more space and it had 4WD, also with around 80,000 to 90,000 miles on it. I would suggest not renting a Chevrolet. Driving it for 5 to 6 hours is really exhausting.
Read More >Victor Forster
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The rental company is good, offering a variety of choices for customers.
Read More >Cliff McCarthy
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Not bad, will rent again next time
Read More >Leopold Chapman
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Liability insurance is a must, and I think the rental company sets a trap with the pricing. Since liability insurance is required, it shouldn't be excluded from the initial quote!
Read More >Ursula Partridge
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
They promoted insurance
Read More >Dean Humphr(e)y
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Fast, semi-self-service, convenient and quick.
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
They charge fees randomly without providing reasons.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Average
Read More >Lorraine Lewis
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Poor service, although the staff was very friendly.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Pushing various insurance policies
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Renting the car was very convenient, I was worried because my English isn’t good, but it was very easy and great
Read More >Curitis Steele
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Wide variety of car models, vehicles are very new.
Read More >Griselda Eddie
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall it's okay, but it was very hard to find the drop-off location!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Communication in English was difficult
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The store isn't very big, and the shuttle bus is shared with Dollar, but the service was good.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Pretty good overall. The front desk staff tends to recommend a lot of insurance options, but you can simply decline. A tip: if you unintentionally take a toll road without realizing it, make sure to check online. There's a website where you can pay within 5 days without getting fined, otherwise, you will get a penalty.
Read More >Parker O'Connor
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The front desk staff kept trying to sell me various insurances, even though I said I didn't need any. They kept trying to scare me into buying.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Very poor. They told me the booked car was unavailable and tried to give me a random beaten-up car instead.
Read More >Nathaniel Kell(e)y
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
Los Angeles was disappointing, they didn't allow car selection and gave us a very small car with nearly 300,000 miles on it. Las Vegas was much better, they allowed us to choose a car.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Not bad, but they will recommend you to buy insurance, GPS, and daily passes like our ETC. It's unnecessary unless you use toll highways every day.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Excellent and affordable rental car company, and the staff had a great attitude
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Why was I asked to pay another $175 upon arrival?
Read More >Cornelia Palmer
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Friendly staff, but couldn't understand the road toll they were promoting.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Not many people in line.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The shuttle bus was excellent, on time, and comfortable. The driver was also very nice.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
The service experience was poor. I've rented cars from this company twice, and both times, the staff were unwelcoming. One staff member had a perpetually stern face, and another one tried to add insurance quietly. Be sure to check everything carefully!
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
Tried to sell unnecessary insurance and insisted that it was mandatory.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
I recommend refusing any additional charges the store tries to add. What you choose on the rental platform is enough!!!
Read More >Charlotte Birrell
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
Forcing us to buy insurance that overlaps with the one purchased on Zuzuche, and there’s an additional charge of 390 RMB for the repeated purchase. Please address this, Zuzuche!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Fast and convenient; returning the car took only 5 minutes. However, the staff insisted on adding tow insurance during pickup, which ended up costing an additional $9 per day.
Read More >Jessie Galbraith
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The staff was very rude, and they forced us to buy insurance; otherwise, we couldn't pick up the car.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Forced to buy insurance or they wouldn't release the car. The customer called and negotiated with the local pickup guide, but the car rental staff refused to answer the guide's calls.
Read More >Kevin MacPherson
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Affordable prices, but being a smaller rental company, there are many considerations and concerns. The rental process is a bit lengthy.
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
Insurance was added without asking. Very bad experience.
Read More >Josephine Chaucer
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Before changing the car, I placed a new order to extend the rental for 10 days. At the time of return, I wanted to keep the original car, but the staff didn't give me a receipt, which led to them thinking I didn't return the car and charged me daily late fees. Despite multiple communications, they ignored me!
Read More >Donahue Rudolph
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Not bad
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
There is a free shuttle service at Los Angeles Airport. However, they still tried to sell additional insurance even though I had already purchased full coverage through QEEQ.
Read More >Rita Galsworthy
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
Average service, had to queue to pick up the car, and you get whatever they give you without any options, much worse compared to National.
Read More >Hamiltion O'Connor
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
1. No Chinese service; 2. The Black customer service agent naggingly recommended a $100+ one-time toll pass. This is a rip-off. Highways in the US are not tolled; when I took a bus from Los Angeles to San Francisco a few years back, I only paid $2.5. I rented a car to return to Los Angeles and didn't pay any tolls. This $105 card is non-refundable if not fully used, don't fall for it! 3. The airport shuttle bus service is terrible! It took me 4 minutes to return the car, and when I went out with the ticket to the airport shuttle, the first dedicated shuttle driver was rude and didn't let us board, asking us to wait for the next one. We waited almost an hour for a shuttle, which only allowed five people to board, and we had to squeeze on as our flight was about to take off. During the wait, we saw the neighboring rental company had 3-4 minute shuttle intervals, with over a dozen shuttles passing, while we had none.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
This company's practices are unscrupulous, with hidden charges and deceit. This is not my first time renting a car abroad, so I am aware of the insurance upsell tactic, but I still fell for it. Here's what happened: Upon arrival in Los Angeles, I went to the car rental company, where a Latina employee handled the procedures. She seemed very friendly, chatting away. Since I knew about the insurance upsell, I paid close attention, but she didn't mention anything. When I paid with my card, the amount seemed off, so I asked and was told it included taxes, so I didn’t think much of it. This staff member didn't hand me the paperwork but instead came around the counter to personally help me choose a car. It seemed like such great service. After choosing the car, the staff put the paperwork in the glove compartment of the passenger seat. That night, I drove to Las Vegas. The next morning, I found a flat tire and went to a local Thrifty to have it fixed or get a replacement. It was then that I checked the receipt and saw that they had charged me extra for so-called roadside assistance, costing several hundred dollars over the ten-plus days. This was definitely not tax, which should have been included in the total. No wonder she was so attentive; she didn't want me to see the paperwork. Later, they refused to refund me. The flat tire took two days to fix, and it still wasn't properly repaired—just inflated again. They didn’t have a replacement car for me, offering only a lower-grade vehicle instead. I wasted three days dealing with all this nonsense. Thrifty = Thief.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Okay
Read More >Caroline Polly
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Frequent shuttle service at the airport, quick car pickup.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Insurance is very important, and I got an upgrade. Language proficiency is also crucial.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Unreasonable price increase! I chose to pay at the store, and then they added various charges. I told them my US credit card includes rental car insurance, but the female staff still forced me to buy additional insurance or I wouldn't be able to pick up the car. The original order was only over $400, but I ended up paying over $800! Contacted the rental car service customer support, but they couldn't resolve it. Finally switched to AVIS. Overall, a huge waste of time! Never go to Thrifty! The bad reviews online are true!
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
I forgot my driver's license, which was very risky, but I got through it smoothly. It was just luck.
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
Pushing unnecessary services
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
They are all scammers. After I paid through Zhuanzhuan Car, I was supposed to be able to pick up the car directly. When I arrived at the store, a black man gave me a paper and charged a $350 deposit. I wondered why I needed a deposit when I had already paid through Alipay. When returning the car, they deducted another hundred dollars, claiming there were extra charges on the paper for some medical expenses. Isn't that nonsense? I had already bought insurance from Zhuanzhuan Car. There were so many abbreviations; only God knows what they mean. They asked me to sign without any explanation. They are all scammers! Zhuanzhuan Car charged me 2381 RMB, and the car rental company charged me over 1000 RMB. I ended up spending over 3000 RMB to rent a compact Ford for ten days. If this isn't fraud, what is?
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The car rental company is a scam! They cheat you on insurance and fuel charges! Terrible!
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
The car rental process was slow, and they tried to sell insurance during pick-up. Be sure to check everything before signing. Once you have the paperwork, go directly to the parking lot to choose your car; the keys are inside the vehicle.
Read More >Franklin Hoover
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Poor service attitude
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied, the full insurance covered all the vehicle damage costs.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Poor service attitude, no patience!
Read More >June MacMillan
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The rental company added some insurance to the order.
Read More >Susanna Tomlinson
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Needs Improvement
Read More >Gordon Russell
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
We booked a car way ahead of time and prepaid, yet on the day of arrival we waited for nearly an hour only to be told there was no car available. We were given a different car with instructions to come back the next day for a replacement. When we returned the next day, they told us again there was no car. The staff's attitude was terrible, and they even refused to let us complain, saying if we did, they wouldn't help us check. The store manager claimed he wasn't on duty the previous day and didn't know what happened. We were left with no choice but to wait, ruining our entire morning's schedule. Absolutely awful.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Renting a car was simple and convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car broke down and needed to be replaced once.
Read More >Olivia Jeremiah
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
I went to the US with my husband, and the reservation was under my name. However, I forgot to bring my driver's license and wanted to change the reservation to my husband's name. The service staff's attitude wasn't exactly rude, but there was a hint of sarcasm in their response. Overall, the attitude was quite arrogant.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Good
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Good attitude, orderly queuing.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The wait time for picking up the car was quite long.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Just okay, they aggressively pushed insurance.
Read More >Elmer Frederick
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Average service
Read More >Athena Zechariah
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Quite satisfactory, very responsible.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The wait time for the shuttle was five times longer than other companies. The driver was extremely unfriendly, and there was a long queue at the store. The counter staff aggressively pushed for insurance sales.
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
The price for the extension was not the same as what's shown online.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
No Chinese translation available
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The service was good. We only had to stand in line for a short while.
Read More >Wordsworth Alcott
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
They refused to rent because we didn't have the original driver's license. The queue was long, and they just wanted to get rid of us without offering any constructive suggestions.
Read More >Duncan Leacock
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The shuttle was slow, the queue was too long, and they pushed hard to sell insurance.
Read More >Lorraine Lewis
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The staff insisted on purchasing insurance even though I already bought full coverage through the rental service. After returning the car, there were many unexpected charges. Thrifty has serious overcharging issues.
Read More >Lance Eipstein
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
It's okay, there was some upselling.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Affordable prices
Read More >Gustave Hughes
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Pick-up was convenient and quick, and dropping off was even easier. Better than expected!!!
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Good service
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Despite the language barrier, the service was excellent
Read More >Viola Augustine
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Constantly pushed insurance sales
Did not proactively provide Chinese forms
Read More >Spring Willard
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
I included a child booster seat in my order and received confirmation. However, the rental company seemed unaware of it when I arrived to pick up the car. Moreover, after requesting a booster and confirming the order, I had to wait a full 45 minutes to get the seat and drive away. If that's the case, what's the point of having this option when booking through the platform?
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
The counter automatically added roadside assistance. Fortunately, there was no language barrier, so I negotiated and it was waived. There were no cars available for the model I reserved, and after waiting half a day, a car came but was reported faulty at the door and needed repairs. A European couple went to negotiate, and they were upgraded without any argument. However, when I went to negotiate, seeing that we were Chinese, they asked us to continue waiting. It took over an hour of back and forth. When I wanted to extend the rental period at the counter, they impatiently told me to call. The additional day was calculated at the full, non-discounted rate, which wasn't cheaper than Hertz. Overall, it didn’t feel very friendly. Additionally, they required a translated driver's license, while Hertz doesn't.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
There were few people at the pickup location, the process was quick, and they upgraded us to an SUV.
Read More >Baldwin Johnson
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Due to my tight schedule, the rental company charged me for fuel at three times the market price. I advise everyone to return the car with a full tank.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very friendly.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
On November 6th, Beijing time, I went to the rental company's Cucamonga store at Los Angeles Airport to exchange cars. At the time, I couldn't exchange the car because I didn't bring my driver's license notarization. They had to close the order. The store manager clearly informed me that the remaining unused rental time would be refunded to the dealer, and asked me to wait. The rental company told me that the amount would be refunded within 7 business days after the end of the original order time, which is noon on the 17th (U.S. time). Just now, the rental company informed me that the unused amount would not be refunded. I hope you can listen to the call recording between the rental company and you on Beijing time, November 6th! They clearly informed me that the order could be closed and the money would be refunded!
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Persistently pushing insurance, even after I said I didn't need it. I had already bought the necessary coverage, but they kept pushing.
Read More >Osborn Nico(l)
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
When I said I didn't want insurance, their attitude immediately became terrible. They have too few cars, there was hardly any choice. We arrived at noon, and there was only one mid-sized SUV left. The queue was also very long, Americans are really inefficient!
Read More >Verne Cumberland
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The wait time for picking up the car was a bit long, and they pushed insurance sales.
Read More >Dominic Harrington
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Not bad
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
My flight to Los Angeles landed at midnight, and there were no signs or people to guide me on how to pick up the car at the airport. When I finally got to the car rental location in Los Angeles, I had to wait in line until 3:30 AM to get the car. The waiting time was too long, and the car I received was old and in poor condition, not the one I had selected. It was a terrible car rental experience.
Read More >Candice Newman
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Unreasonable charges
Read More >Florence Bronte
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall OK, the car was very new and the staff was professional.
Read More >Justin Maugham
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Renting a car was very convenient, the staff was very friendly
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Took too long, not enough staff
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
No need to queue, but where is the promised Chinese service?
Read More >Antonio Lancelot
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Waited a long time to pick up the car
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
The waiting time wasn't long because there weren't many people renting from this company. Nothing much to comment on.
Read More >Eartha Malthus
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
The counter staff forcefully upsold insurance; it took a long time to negotiate. Later, we were also asked to purchase a toll charge which cost over $70, but the actual toll fees were less than $20. I won't choose this company again next time.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
I didn't have to reverse the car and didn't need to ask for a refund.
Read More >Newman Herbert
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Forcing me to buy third-party liability insurance, which is not required by other car rental companies.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
No issues with the rental company
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Thrifty car rental company secretly upgrades your vehicle without informing you, resulting in hidden charges. It's a rip-off!
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall, Thrifty was fine, and I got a Honda HRV.
Read More >Dean Humphr(e)y
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The staff at the store were incredibly inefficient, with a waiting time of over 20 minutes. They didn't have the BMW X3 I reserved, and frustratingly tried to upsell insurance. Despite our repeated refusal, they were unhappy, emphasizing that this was a luxury car and falsely claimed the insurance was mandatory.
Read More >Gordon Russell
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Reasonable price
Read More >Sherry Electra
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.
Read More >Doris Ingersoll
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
After landing late at night, I had to wait in line for an hour and a half. The staff were extremely inefficient. An extra 300 dollars were charged after returning the car.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Queue time was about 5-7 minutes.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Pay extra attention⚠️ Don't fall for the additional insurance trap. Make sure to read everything carefully before signing. Once I firmly declined, the staff immediately removed it, and the final bill for the car dropped to zero.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Mediocre
Read More >Antonio Lancelot
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
The service attitude is just average. They often actively recommend upgrades to other models or insurance, which is not very pleasant. Additionally, there was an unusual issue regarding fuel. Normally, I receive the car with a full tank and return it with a full tank. However, this time, I might have overlooked that the contract included a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This resulted in additional charges for a full tank, even though I returned the car with a full tank. I was charged nearly $40 for fuel, tax, and service fees. Fortunately, when I rented another car shortly after returning the first one, I noticed this issue and requested a refund. I'm currently in the refund waiting period and haven't received the refund yet. I advise all rental car users to be cautious and ask about any fees they don't understand!
Read More >Gabrielle Tuttle
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car was very clean. I specifically chose the new Toyota Camry, which had less than ten thousand kilometers and felt like a new car. It was quite agile to drive.
Read More >Maxwell Daniell
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied
Read More >Marjorie Nelly
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
I was misled into buying the full tank insurance, which is very disappointing... However, picking up and dropping off the car was convenient, and the car's condition was great.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Good
Read More >Gordon Russell
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
The car model did not match the one booked.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
No extra charges and the deposit refund was quick. Limited car selection, mainly Chrysler and Dodge, no Nissan.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Not bad
There was an attempt to upsell insurance when renting the car
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Forced to buy insurance, otherwise no car.
Read More >Odelette Effie
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car was well-maintained, very clean inside and out when I picked it up. The rental and return processes were very convenient.
Read More >Maureen Ruskin
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Not satisfied. I booked a Jeep, but upon arrival, there were only a few cars to choose from, and the only SUV available was a Buick. After checking, it costs 125,900, which is not in line with my rental price.
Read More >Sophia Cook(e)
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Average service.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
It was strange; after swiping my credit card, they asked in Chinese for 200 dollars cash. My daughter communicated over the phone and they didn't charge it in the end. I have some doubts...
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Average
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
After arriving in the afternoon, I had to wait in line for almost two hours to get the car. By the time I left, the queue behind me had already wrapped around four times. However, there were only three people handling the procedures at the counter. The person who assisted me had a very bad attitude. Initially, they said my Canadian driver's license was not valid for renting a car on a Chinese website and insisted on a Chinese license. It was only after someone else intervened that they allowed me to rent the car. I've rented many times on this platform with my Canadian license without any issues. I will never rent from this company again.
Read More >Adam Bloomfield
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Quick process, no extra insurance added.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied. Although there were some minor issues, they were resolved well.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
They thought I didn't understand English and selected an additional paid insurance for me. I later found out and had it corrected. They kept trying to sell me insurance and other unnecessary services. Returning the car was convenient.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Terrible, they charged me even though I filled up the tank.
Read More >Ingram Matthew
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
No upselling during pickup. Great service.
Read More >Wayne Franklin
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Both pickup and dropoff were smooth and quick. Service attitude was good.
Read More >George Anthony
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Overcharged for upgrades
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Very bad! They overcharged! Waited two and a half hours to pick up the car at Los Angeles airport!
Read More >Justin Maugham
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
They aggressively pushed insurance but canceled it once we noticed.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
1. The service attitude at Thrifty's Los Angeles branch is terrible, from the manager to the regular staff. They refuse to resolve the reimbursement issue for the oil change expense, have a bad attitude, and refuse to communicate, making the customer experience very poor!
2. The online customer service is unreliable. I called the rental company hotline in the US to file a complaint, and the customer service representative promised to email me within 1-2 days with a progress update or result. However, it has been a week, and I have not received any emails, not even an acknowledgment of my complaint! This makes me feel that the customer service did not report my complaint at all.
3. The internal communication of the rental company is extremely chaotic. After discovering an issue with the car, I called the roadside assistance hotline for a solution. The service personnel asked me to add oil immediately; otherwise, it would affect the vehicle's performance and could lead to an accident. After repeatedly confirming, the customer service assured me that I could get reimbursed when returning the car. I added the oil and covered the expenses. However, when I finally returned the car, the Los Angeles branch refused to reimburse me, stating, 'You should have bought the roadside assistance insurance, then you would have been able to replace the car for free.' This is extremely frustrating! This incident not only disrupted my schedule but also affected my travel mood, and in the end, they even withheld my reimbursement. It's absolutely intolerable!
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
The waiting time was too long.
Read More >Natalie Springhall
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
I didn't take the rental company's bus, so the line wasn't long.
Read More >Truman Colclough
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Fairly satisfied
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The African American female clerk pushed for an upgrade without informing about the towing insurance.
Read More >Edward Francis
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
When picking up the car, they didn't mention whether we should buy a full tank of gas. They charged us over $350, claiming it was a pre-authorization without explaining that it included fuel. The deposit should have only been $200. They never provided a detailed bill and just asked for an electronic signature. This is clearly fraudulent behavior.
Read More >Madeline Surrey
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
I had booked a B-class car, but when I arrived at the store, they only had A-class cars like Corolla and Sylphy available. They couldn't upgrade the car or refund the price difference. The car was relatively new. The service was impatient when asked a few more questions. However, the deposit was refunded quickly when returning the car.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The shuttle bus makes you lose patience. Even though we were waiting at the rental car shuttles spot, several buses just passed by without stopping. Totally frustrating. Called customer service but they were unhelpful and had no intention to resolve the issue. In the end, we had to take the Dollar shuttle.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall okay, had a small brake issue before renting, but got a free car replacement later.
Read More >Belinda Alsop(p)
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The upselling was terrible! When I refused to buy the insurance, their attitude immediately became very rude. They sarcastically asked, 'For just $15, you're willing to take on all that risk? Can't spare $15?' When that didn't work, they tried to sell me an electronic toll device, falsely claiming that many roads couldn't be accessed without it. I didn't buy it, and drove from Los Angeles to San Francisco without encountering a single toll. Even the Golden Gate Bridge toll can be paid later. It's despicable to resort to deception and intimidation just to sell a $12 per day device. And they have an anti-upselling badge? This is the worst upselling tactic I have ever seen.
Read More >Lindsay Smollett
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Terrible company. Do not go for the cheaper option with this company. We already purchased three insurances on the rental platform, but when we got to the store, the staff kept pushing more insurance on us. We refused but then they asked us to swipe our card for a violation deposit. Turns out they charged us for full coverage insurance instead. When we got back, we found out they deducted over 1700! This is a scam company!
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
I was tricked into buying insurance when picking up the car. I clearly told the rental company I didn't want it, but they still insisted I needed basic insurance. I had already purchased basic insurance when I placed the order, but they tricked me into paying for more. I am furious.
Read More >Melissa Becher
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Arrived at 8 PM, completed the process in five minutes
Read More >Beryl Wollaston
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Pushed insurance at pickup
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall service was satisfying and highly efficient.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Bought full insurance, no forced insurance required! There's a purple sign at the exit of Los Angeles Airport, wait there for the shuttle to the rental station. Returning the car in Las Vegas was painful, it's hard to find the airport drop-off spot, we circled around several times.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
There was a lot of upselling during the car rental process.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Purchased insurance, but they still tried to upsell.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
The rescue hotline was very hard to reach and extremely inefficient.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Good
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The accident occurred around 4:00 PM on July 14th. After the accident, we tried contacting Thrifty car rental multiple times, but no one answered the phone. Even after the Las Vegas police issued the accident report at 5:58 PM, we still couldn't reach Thrifty. The police then called a tow truck to the scene, but the customer service from Zuzuche back in China advised us not to let the police tow the car. The temperature in Las Vegas that day was as high as 40°C, and we waited in the heat for a long time. It wasn't until 10:00 PM that Thrifty’s customer service contacted us. A tow truck finally arrived at 2:40 AM the next morning to take the car away. Our group of 10 was exhausted by the time we returned to the hotel. The 10-hour wait for assistance is completely incompatible with the service image of a major company like Zuzuche. This made us extremely uneasy about the remaining 10 days of our trip. Many places in the US (regular roads, highways, and tourist attractions) have no cell phone signal. If similar incidents were to occur during our trip, we might be in life-threatening or helpless situations. This led us to return the other car to the Las Vegas store early. We are extremely dissatisfied with your powerless apologies.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Good
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
The foreign staff pushed too much insurance, and I didn’t understand the language well. They also tried to sell me a navigation service for several hundred dollars. I have no idea what else they were selling. The rental fee was $296.2, but I ended up paying $1097.63, most likely all due to insurance. Since I didn't understand the language, I had no choice but to accept everything. Next time I rent a car, please have the rental company staff remain silent and follow the booking details from the platform directly for Chinese customers. Is it possible for the rental company to have Chinese-speaking staff for Chinese customers?
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Received a free upgrade to a sedan, a Hyundai, quite good.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The customer service was very good, and there were a lot of vehicle options. The entire rental process was completed in less than ten minutes.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Satisfied
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
The car pickup process was tedious and unprofessional.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Walking 50 meters to the right from the terminal, there was the car rental company. I waited less than 5 minutes at the pickup point before seeing the company's shuttle bus. The driver was very enthusiastic, standing on the bus, helping us load our luggage onto the racks. We quickly arrived at the car rental office, presented our reservation, the staff checked it on the computer, and asked if we needed an upgrade or additional insurance. Since we bought the most comprehensive insurance on QEEQ, we declined, and the staff didn't push us to buy anything else. The process was quick; they directed us to the backyard to pick up the car. The staff pointed to the model we rented, saying all keys were in the cars, which were all clean. We could choose any; once chosen, we drove to the exit, showed our driver's license to the staff, they checked it and let us go. Everything went smoothly, and the service was very friendly.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
There should be more detailed instructions either at the airport or on QEEQ. If I hadn't read the user reviews, I would have almost taken the wrong bus.
Read More >Bishop Franklin
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
Misled us by saying we didn't have third-party roadside assistance insurance, and asked us to purchase additional coverage.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Reliable, convenient, good value for money
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The service was okay. They recommended insurance, but it wasn't mandatory and they didn't push it. There was an incident with the car, and the customer service manager was quite helpful, but I haven't received the compensation yet, so I'm unsure of the final outcome.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied with the trip
Read More >Edward Francis
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall very satisfied, thumbs up. The staff will try to upsell you on more expensive cars and insurance, but you can just decline. The pick-up and drop-off process is very quick. The location is large and easy to find. The car's condition was good.
Read More >Sidney Zimmerman
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The service was relatively quick.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Standard level
Read More >Frederica Anne
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Service was slow and had additional charges
Read More >Maxwell Carpenter
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.
Read More >Bishop Franklin
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Following QEEQ's guidance made it easy to find the rental company's shuttle station. The rental process was simple, and the staff were very courteous.
Read More >Philip Goldsmith
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The staff was extremely friendly and answered all my questions.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
They overcharged me, but fortunately I noticed it early. After contacting customer service, they refunded $43.5.
Read More >Florence Tennyson
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
It's alright, the pick-up and return process is quick.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Car rental services in the US are a joke, talking more is a waste of time. Strongly recommend avoiding renting.
Read More >Dora Edgeworth
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Satisfied
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
Waited too long, the computer crashed
Read More >Spring Willard
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
A great experience overall, the procedures were relatively simple.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall, Thrifty is relatively cheaper. It seems to be a subsidiary of Hertz. Most of the service staff are from India and may try to add extra services. I checked Thrifty's official website in advance and learned about the additional charges. In the end, I insisted they cancel the extra fees.
Read More >Eileen Eveline
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Not bad
Read More >Gilbert Foster
Los Angeles
2 /10 Poor
Reviewed: Tuesday, December 17, 2024
The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.
Read More >Evangeline Den(n)is
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Good, quick queue
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
Did not get the car we wanted
We asked for a Sienna but didn't receive it, and there was no adjustment afterwards.
Milo Galbraith
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.
Read More >June MacMillan
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Not bad
Read More >Victoria Hoyle
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The line wasn't long, waited about 10 minutes
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
Average
Read More >William Bertha
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
The on-site staff overcharges and doesn't inform us about the fees!
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Everything is going smoothly so far, just waiting for the deposit refund.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very convenient
Read More >Denise McDonald
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Fast and convenient
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall satisfied, but there are still some upselling attempts.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Everything was great overall.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Overall it's okay, the only drawback is the long waiting time.
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Acceptable
Read More >8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.
Read More >2 /10 Poor
Reviewed: Tuesday, December 17, 2024
First, they insisted I buy insurance, but my order indicated I didn’t need it, which annoyed the staff. I declined the refuel option and they refused to give me a receipt, saying it was fine. In the end, I returned the car with a full tank, and they still charged me $52 for FPO. That's outrageous!
Read More >4 /10 Average
Reviewed: Tuesday, December 17, 2024
The queue was too long. Other rental companies had no customers, but there was still a long line here, and it was very slow.
Read More >Baldwin Johnson
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
satisfied
Read More >Colbert Peacock
Los Angeles
4 /10 Average
Reviewed: Tuesday, December 17, 2024
The waiting time was very long, and I was double-charged despite having already paid a partial fee on the rental platform.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The car pick-up process was quite fast.
Read More >Ellis Abbot(t)
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Very satisfied
Read More >Janice Christy
Los Angeles
8 /10 Very good
Reviewed: Tuesday, December 17, 2024
Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.
Read More >Ingram Mackintosh
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
Average
Read More >6 /10 Average
Reviewed: Tuesday, December 17, 2024
Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.
Read More >f.padilla campos
Los Angeles
7 /10 Good
Reviewed: Tuesday, December 17, 2024
Me cobraron muchos cargos extras cuando me entregaron el coche. La verdad solamente porque ya era tarde y no quería perder más tiempo. Pero si no la verdad NO LO HUBIERA RENTADO.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
Ju see t a little longer at the counter than expected
Read More >Keith Reynolds
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, December 17, 2024
The quote on the QEEQ platform is quite affordable
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