Classic Western USA Loop: Los Angeles - San Diego - Las Vegas - Grand Canyon - Las Vegas - Death Val

Ju see t a little longer at the counter than expected

All was clear and smooth. The added insurance package was better the counter through Thrifty than the one on line AXA

Very satisfied with the trip

I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

Before changing the car, I placed a new order to extend the rental for 10 days. At the time of return, I wanted to keep the original car, but the staff didn't give me a receipt, which led to them thinking I didn't return the car and charged me daily late fees. Despite multiple communications, they ignored me!