Average

The accident occurred around 4:00 PM on July 14th. After the accident, we tried contacting Thrifty car rental multiple times, but no one answered the phone. Even after the Las Vegas police issued the accident report at 5:58 PM, we still couldn't reach Thrifty. The police then called a tow truck to the scene, but the customer service from Zuzuche back in China advised us not to let the police tow the car. The temperature in Las Vegas that day was as high as 40°C, and we waited in the heat for a long time. It wasn't until 10:00 PM that Thrifty’s customer service contacted us. A tow truck finally arrived at 2:40 AM the next morning to take the car away. Our group of 10 was exhausted by the time we returned to the hotel. The 10-hour wait for assistance is completely incompatible with the service image of a major company like Zuzuche. This made us extremely uneasy about the remaining 10 days of our trip. Many places in the US (regular roads, highways, and tourist attractions) have no cell phone signal. If similar incidents were to occur during our trip, we might be in life-threatening or helpless situations. This led us to return the other car to the Las Vegas store early. We are extremely dissatisfied with your powerless apologies.

The counter automatically added roadside assistance. Fortunately, there was no language barrier, so I negotiated and it was waived. There were no cars available for the model I reserved, and after waiting half a day, a car came but was reported faulty at the door and needed repairs. A European couple went to negotiate, and they were upgraded without any argument. However, when I went to negotiate, seeing that we were Chinese, they asked us to continue waiting. It took over an hour of back and forth. When I wanted to extend the rental period at the counter, they impatiently told me to call. The additional day was calculated at the full, non-discounted rate, which wasn't cheaper than Hertz. Overall, it didn’t feel very friendly. Additionally, they required a translated driver's license, while Hertz doesn't.

Constantly pushed insurance sales Did not proactively provide Chinese forms

They kept insisting that I buy additional insurance because the other party didn't have third-party coverage. I ended up buying it. The Chevrolet TAHOE was really hard to drive—no power, slow acceleration, not much space, with around 80,000 to 90,000 miles on it. The car got scratched in an LA parking lot. Luckily, I had purchased scratch insurance. After driving the Tahoe for a few days, there was an issue with the oil, so I switched to a Nissan Armada. The Armada was much better—more space and it had 4WD, also with around 80,000 to 90,000 miles on it. I would suggest not renting a Chevrolet. Driving it for 5 to 6 hours is really exhausting.