On November 6th, Beijing time, I went to the rental company's Cucamonga store at Los Angeles Airport to exchange cars. At the time, I couldn't exchange the car because I didn't bring my driver's license notarization. They had to close the order. The store manager clearly informed me that the remaining unused rental time would be refunded to the dealer, and asked me to wait. The rental company told me that the amount would be refunded within 7 business days after the end of the original order time, which is noon on the 17th (U.S. time). Just now, the rental company informed me that the unused amount would not be refunded. I hope you can listen to the call recording between the rental company and you on Beijing time, November 6th! They clearly informed me that the order could be closed and the money would be refunded!

The shuttle was slow, the queue was too long, and they pushed hard to sell insurance.

The front desk staff kept trying to sell me various insurances, even though I said I didn't need any. They kept trying to scare me into buying.

Poor service, although the staff was very friendly.

Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.