I was tricked into buying insurance when picking up the car. I clearly told the rental company I didn't want it, but they still insisted I needed basic insurance. I had already purchased basic insurance when I placed the order, but they tricked me into paying for more. I am furious.

Needs Improvement

If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.

Poor service, although the staff was very friendly.

Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night. At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it. Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.