Los Angeles to Las Vegas

I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

The rescue hotline was very hard to reach and extremely inefficient.

The staff insisted on purchasing insurance even though I already bought full coverage through the rental service. After returning the car, there were many unexpected charges. Thrifty has serious overcharging issues.

Very poor. They told me the booked car was unavailable and tried to give me a random beaten-up car instead.

Liability insurance is a must, and I think the rental company sets a trap with the pricing. Since liability insurance is required, it shouldn't be excluded from the initial quote!