Not satisfied. I booked a Jeep, but upon arrival, there were only a few cars to choose from, and the only SUV available was a Buick. After checking, it costs 125,900, which is not in line with my rental price.

The price for the extension was not the same as what's shown online.

Forcing us to buy insurance that overlaps with the one purchased on Zuzuche, and there’s an additional charge of 390 RMB for the repeated purchase. Please address this, Zuzuche!

When we went to pick up the car, the staff spoke English very quickly on purpose, and we barely understood. They asked for a credit card, and my friend absentmindedly signed without checking. We received a notification from the bank at the hotel saying $263 was charged. We had full insurance coverage, but they added extra charges for roadside assistance and a tank of fuel. We went back to discuss, and they said the roadside assistance fee could be refunded but not the fuel fee. When we booked on ZUZUCHE, the contract stated full-to-full fuel policy, but they claimed it was invalid because we paid in full, so they charge for fuel and allow the car to be returned empty. It's impossible to return it completely empty, so we had some fuel left. This company is deceitful. We didn't make a fuss because the car was upgraded and the rental fee was cheap.

Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.