The upselling was terrible! When I refused to buy the insurance, their attitude immediately became very rude. They sarcastically asked, 'For just $15, you're willing to take on all that risk? Can't spare $15?' When that didn't work, they tried to sell me an electronic toll device, falsely claiming that many roads couldn't be accessed without it. I didn't buy it, and drove from Los Angeles to San Francisco without encountering a single toll. Even the Golden Gate Bridge toll can be paid later. It's despicable to resort to deception and intimidation just to sell a $12 per day device. And they have an anti-upselling badge? This is the worst upselling tactic I have ever seen.

After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.

I included a child booster seat in my order and received confirmation. However, the rental company seemed unaware of it when I arrived to pick up the car. Moreover, after requesting a booster and confirming the order, I had to wait a full 45 minutes to get the seat and drive away. If that's the case, what's the point of having this option when booking through the platform?

Good attitude, orderly queuing.

The store is very small, and although there are quite a few staff at the counter, not many actually working, leading to long queues. First, they pushed me to upgrade the car model, then they forced insurance on me. Ridiculous!