First, they insisted I buy insurance, but my order indicated I didn’t need it, which annoyed the staff. I declined the refuel option and they refused to give me a receipt, saying it was fine. In the end, I returned the car with a full tank, and they still charged me $52 for FPO. That's outrageous!

The car pickup process was tedious and unprofessional.

They aggressively pushed insurance but canceled it once we noticed.

The staff insisted on purchasing insurance even though I already bought full coverage through the rental service. After returning the car, there were many unexpected charges. Thrifty has serious overcharging issues.

Good