Satisfied

They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.

The car broke down and needed to be replaced once.

When picking up the car, the staff tried to forcefully sell us insurance. They refused to give us the car unless we bought it. I called the rental company but the representative was unhelpful and just asked us to sign the form. Eventually, we had no choice but to agree to an increased price from $459 to $538 (originally over $700). They gave us a Mazda 5 instead of the mid-size SUV we booked. We were only given four cars to choose from. When I pointed out our booking, the staff casually indicated all four were small cars. I had to insist it was an SUV before they acknowledged the four available. Overall, it was an unpleasant experience. Avoid using THRIFTY at all costs. Their shuttle service is extremely infrequent; we waited 45 minutes for one to arrive.

Wonderful and courteous agent. Counter service was pleasant.

Super quick and easy process in finding a rental.