The staff was extremely friendly and answered all my questions.

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

Fast and convenient; returning the car took only 5 minutes. However, the staff insisted on adding tow insurance during pickup, which ended up costing an additional $9 per day.

The front desk staff kept trying to sell me various insurances, even though I said I didn't need any. They kept trying to scare me into buying.

The rental company is good, offering a variety of choices for customers.