Overall okay, had a small brake issue before renting, but got a free car replacement later.

The African American female clerk pushed for an upgrade without informing about the towing insurance.

They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.

The shuttle bus was excellent, on time, and comfortable. The driver was also very nice.

Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night. At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it. Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.