Trip to U.S. National Parks

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

After landing late at night, I had to wait in line for an hour and a half. The staff were extremely inefficient. An extra 300 dollars were charged after returning the car.

Persistently pushing insurance, even after I said I didn't need it. I had already bought the necessary coverage, but they kept pushing.

Insurance was added without asking. Very bad experience.

La espera para recoger el auto fue de 4 horas, totalmente desproporcionado. Solo tenían 3 personas atendiendo para más de 100 esperando, y por lo visto es la práctica habitual de esta compañía.