The shuttle bus makes you lose patience. Even though we were waiting at the rental car shuttles spot, several buses just passed by without stopping. Totally frustrating. Called customer service but they were unhelpful and had no intention to resolve the issue. In the end, we had to take the Dollar shuttle.

The staff insisted on purchasing insurance even though I already bought full coverage through the rental service. After returning the car, there were many unexpected charges. Thrifty has serious overcharging issues.

The wait time for the shuttle was five times longer than other companies. The driver was extremely unfriendly, and there was a long queue at the store. The counter staff aggressively pushed for insurance sales.

Why was I asked to pay another $175 upon arrival?

A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.

None