The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

Persistently pushing insurance, even after I said I didn't need it. I had already bought the necessary coverage, but they kept pushing.

Not many people in line.

Expexted better service. Offered extra insurance!!

Good