California - Oregon - California

The accident occurred around 4:00 PM on July 14th. After the accident, we tried contacting Thrifty car rental multiple times, but no one answered the phone. Even after the Las Vegas police issued the accident report at 5:58 PM, we still couldn't reach Thrifty. The police then called a tow truck to the scene, but the customer service from Zuzuche back in China advised us not to let the police tow the car. The temperature in Las Vegas that day was as high as 40°C, and we waited in the heat for a long time. It wasn't until 10:00 PM that Thrifty’s customer service contacted us. A tow truck finally arrived at 2:40 AM the next morning to take the car away. Our group of 10 was exhausted by the time we returned to the hotel. The 10-hour wait for assistance is completely incompatible with the service image of a major company like Zuzuche. This made us extremely uneasy about the remaining 10 days of our trip. Many places in the US (regular roads, highways, and tourist attractions) have no cell phone signal. If similar incidents were to occur during our trip, we might be in life-threatening or helpless situations. This led us to return the other car to the Las Vegas store early. We are extremely dissatisfied with your powerless apologies.

Forced to buy insurance, otherwise no car.

The price for the extension was not the same as what's shown online.

They are all scammers. After I paid through Zhuanzhuan Car, I was supposed to be able to pick up the car directly. When I arrived at the store, a black man gave me a paper and charged a $350 deposit. I wondered why I needed a deposit when I had already paid through Alipay. When returning the car, they deducted another hundred dollars, claiming there were extra charges on the paper for some medical expenses. Isn't that nonsense? I had already bought insurance from Zhuanzhuan Car. There were so many abbreviations; only God knows what they mean. They asked me to sign without any explanation. They are all scammers! Zhuanzhuan Car charged me 2381 RMB, and the car rental company charged me over 1000 RMB. I ended up spending over 3000 RMB to rent a compact Ford for ten days. If this isn't fraud, what is?

Okay