The waiting time wasn't long because there weren't many people renting from this company. Nothing much to comment on.

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

Quite satisfactory, very responsible.

Los Angeles was disappointing, they didn't allow car selection and gave us a very small car with nearly 300,000 miles on it. Las Vegas was much better, they allowed us to choose a car.