Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.

The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.

The foreign staff pushed too much insurance, and I didn’t understand the language well. They also tried to sell me a navigation service for several hundred dollars. I have no idea what else they were selling. The rental fee was $296.2, but I ended up paying $1097.63, most likely all due to insurance. Since I didn't understand the language, I had no choice but to accept everything. Next time I rent a car, please have the rental company staff remain silent and follow the booking details from the platform directly for Chinese customers. Is it possible for the rental company to have Chinese-speaking staff for Chinese customers?

They thought I didn't understand English and selected an additional paid insurance for me. I later found out and had it corrected. They kept trying to sell me insurance and other unnecessary services. Returning the car was convenient.

The car rental company is a scam! They cheat you on insurance and fuel charges! Terrible!