From Los Angeles to Las Vegas, then back to Los Angeles

The waiting time was too long.

The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.

Before changing the car, I placed a new order to extend the rental for 10 days. At the time of return, I wanted to keep the original car, but the staff didn't give me a receipt, which led to them thinking I didn't return the car and charged me daily late fees. Despite multiple communications, they ignored me!

Why was I asked to pay another $175 upon arrival?

Very poor. They told me the booked car was unavailable and tried to give me a random beaten-up car instead.