Melbourne - Twelve Apostles

The queue was too long. Other rental companies had no customers, but there was still a long line here, and it was very slow.

Average

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

Misled us by saying we didn't have third-party roadside assistance insurance, and asked us to purchase additional coverage.

Very satisfied. Although there were some minor issues, they were resolved well.