Purchased insurance, but they still tried to upsell.

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!

Renting and returning the car was very convenient. The car was in good condition and performed well over 3000 kilometers with no issues. Although there were additional insurance sales pitches, I declined them. There are a few things I was not satisfied with: 1. There were very few models in the same category. I couldn't find the Nissan brand I booked and had only two similar cars to choose from. 2. The child safety seat rental was too expensive, $78 for 15 days, much higher than the $30-50 quote I got from customer service earlier. This type of pricing should be clearly disclosed in writing beforehand.

Espere más de 1 hr para el carro. Aunq yo había contratado todos los seguros me cobraron $32 dls más de otro seguro que no incluía en la cobertura que contrate

カウンター女性スタッフは　丁寧で　英語が理解できない部分はパソコンで日本語に訳してくださり　とてもスムーズにレンタルできました。

返却時夜中の３時と言うこともあったと思いますが　スッタフが誰もいなかったため　３０分ぐらいうおうさおうしました。