Great overall service

Fast and convenient

Good

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

Due to my tight schedule, the rental company charged me for fuel at three times the market price. I advise everyone to return the car with a full tank.

They refused to rent because we didn't have the original driver's license. The queue was long, and they just wanted to get rid of us without offering any constructive suggestions.