Los Angeles

There were few people at the pickup location, the process was quick, and they upgraded us to an SUV.

I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?

The car rental process was slow, and they tried to sell insurance during pick-up. Be sure to check everything before signing. Once you have the paperwork, go directly to the parking lot to choose your car; the keys are inside the vehicle.

They are all scammers. After I paid through Zhuanzhuan Car, I was supposed to be able to pick up the car directly. When I arrived at the store, a black man gave me a paper and charged a $350 deposit. I wondered why I needed a deposit when I had already paid through Alipay. When returning the car, they deducted another hundred dollars, claiming there were extra charges on the paper for some medical expenses. Isn't that nonsense? I had already bought insurance from Zhuanzhuan Car. There were so many abbreviations; only God knows what they mean. They asked me to sign without any explanation. They are all scammers! Zhuanzhuan Car charged me 2381 RMB, and the car rental company charged me over 1000 RMB. I ended up spending over 3000 RMB to rent a compact Ford for ten days. If this isn't fraud, what is?

Okay