Overall satisfied, but there are still some upselling attempts.

After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.

Took too long, not enough staff

My flight to Los Angeles landed at midnight, and there were no signs or people to guide me on how to pick up the car at the airport. When I finally got to the car rental location in Los Angeles, I had to wait in line until 3:30 AM to get the car. The waiting time was too long, and the car I received was old and in poor condition, not the one I had selected. It was a terrible car rental experience.

Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.