The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

Very bad! They overcharged! Waited two and a half hours to pick up the car at Los Angeles airport!

Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?

Average service, had to queue to pick up the car, and you get whatever they give you without any options, much worse compared to National.