From Los Angeles to Las Vegas

The queue was too long. Other rental companies had no customers, but there was still a long line here, and it was very slow.

A great experience overall, the procedures were relatively simple.

The counter staff forcefully upsold insurance; it took a long time to negotiate. Later, we were also asked to purchase a toll charge which cost over $70, but the actual toll fees were less than $20. I won't choose this company again next time.

Before changing the car, I placed a new order to extend the rental for 10 days. At the time of return, I wanted to keep the original car, but the staff didn't give me a receipt, which led to them thinking I didn't return the car and charged me daily late fees. Despite multiple communications, they ignored me!

Communication in English was difficult