Los Angeles

Not bad

Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.

I was misled into buying the full tank insurance, which is very disappointing... However, picking up and dropping off the car was convenient, and the car's condition was great.

On November 6th, Beijing time, I went to the rental company's Cucamonga store at Los Angeles Airport to exchange cars. At the time, I couldn't exchange the car because I didn't bring my driver's license notarization. They had to close the order. The store manager clearly informed me that the remaining unused rental time would be refunded to the dealer, and asked me to wait. The rental company told me that the amount would be refunded within 7 business days after the end of the original order time, which is noon on the 17th (U.S. time). Just now, the rental company informed me that the unused amount would not be refunded. I hope you can listen to the call recording between the rental company and you on Beijing time, November 6th! They clearly informed me that the order could be closed and the money would be refunded!

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars