Los Angeles and Irvine Downtown

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.

Not bad There was an attempt to upsell insurance when renting the car

Not many people in line.

When picking up the car, the staff tried to forcefully sell us insurance. They refused to give us the car unless we bought it. I called the rental company but the representative was unhelpful and just asked us to sign the form. Eventually, we had no choice but to agree to an increased price from $459 to $538 (originally over $700). They gave us a Mazda 5 instead of the mid-size SUV we booked. We were only given four cars to choose from. When I pointed out our booking, the staff casually indicated all four were small cars. I had to insist it was an SUV before they acknowledged the four available. Overall, it was an unpleasant experience. Avoid using THRIFTY at all costs. Their shuttle service is extremely infrequent; we waited 45 minutes for one to arrive.