Los Angeles

On November 6th, Beijing time, I went to the rental company's Cucamonga store at Los Angeles Airport to exchange cars. At the time, I couldn't exchange the car because I didn't bring my driver's license notarization. They had to close the order. The store manager clearly informed me that the remaining unused rental time would be refunded to the dealer, and asked me to wait. The rental company told me that the amount would be refunded within 7 business days after the end of the original order time, which is noon on the 17th (U.S. time). Just now, the rental company informed me that the unused amount would not be refunded. I hope you can listen to the call recording between the rental company and you on Beijing time, November 6th! They clearly informed me that the order could be closed and the money would be refunded!

Very friendly.

The counter automatically added roadside assistance. Fortunately, there was no language barrier, so I negotiated and it was waived. There were no cars available for the model I reserved, and after waiting half a day, a car came but was reported faulty at the door and needed repairs. A European couple went to negotiate, and they were upgraded without any argument. However, when I went to negotiate, seeing that we were Chinese, they asked us to continue waiting. It took over an hour of back and forth. When I wanted to extend the rental period at the counter, they impatiently told me to call. The additional day was calculated at the full, non-discounted rate, which wasn't cheaper than Hertz. Overall, it didn’t feel very friendly. Additionally, they required a translated driver's license, while Hertz doesn't.

Despite the language barrier, the service was excellent

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars