Los Angeles - San Diego - Las Vegas - Los Angeles

Good

They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.

After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.

I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?

Forced to buy insurance or they wouldn't release the car. The customer called and negotiated with the local pickup guide, but the car rental staff refused to answer the guide's calls.