Los Angeles-Las Vegas-Grand Canyon-Page-Moab-Bryce-Hurricane-Las Vegas-Los Angeles

Good

The rescue hotline was very hard to reach and extremely inefficient.

The car was very clean. I specifically chose the new Toyota Camry, which had less than ten thousand kilometers and felt like a new car. It was quite agile to drive.

The service attitude is just average. They often actively recommend upgrades to other models or insurance, which is not very pleasant. Additionally, there was an unusual issue regarding fuel. Normally, I receive the car with a full tank and return it with a full tank. However, this time, I might have overlooked that the contract included a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This resulted in additional charges for a full tank, even though I returned the car with a full tank. I was charged nearly $40 for fuel, tax, and service fees. Fortunately, when I rented another car shortly after returning the first one, I noticed this issue and requested a refund. I'm currently in the refund waiting period and haven't received the refund yet. I advise all rental car users to be cautious and ask about any fees they don't understand!

Very poor. They told me the booked car was unavailable and tried to give me a random beaten-up car instead.