This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.
The service attitude is just average. They often actively recommend upgrades to other models or insurance, which is not very pleasant. Additionally, there was an unusual issue regarding fuel. Normally, I receive the car with a full tank and return it with a full tank. However, this time, I might have overlooked that the contract included a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This resulted in additional charges for a full tank, even though I returned the car with a full tank. I was charged nearly $40 for fuel, tax, and service fees. Fortunately, when I rented another car shortly after returning the first one, I noticed this issue and requested a refund. I'm currently in the refund waiting period and haven't received the refund yet. I advise all rental car users to be cautious and ask about any fees they don't understand!
I went to the US with my husband, and the reservation was under my name. However, I forgot to bring my driver's license and wanted to change the reservation to my husband's name. The service staff's attitude wasn't exactly rude, but there was a hint of sarcasm in their response. Overall, the attitude was quite arrogant.
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Customer Service
Fácil y confiable.
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