Los Angeles-Las Vegas-Los Angeles

Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.

Overall very satisfied, thumbs up. The staff will try to upsell you on more expensive cars and insurance, but you can just decline. The pick-up and drop-off process is very quick. The location is large and easy to find. The car's condition was good.

The upselling was terrible! When I refused to buy the insurance, their attitude immediately became very rude. They sarcastically asked, 'For just $15, you're willing to take on all that risk? Can't spare $15?' When that didn't work, they tried to sell me an electronic toll device, falsely claiming that many roads couldn't be accessed without it. I didn't buy it, and drove from Los Angeles to San Francisco without encountering a single toll. Even the Golden Gate Bridge toll can be paid later. It's despicable to resort to deception and intimidation just to sell a $12 per day device. And they have an anti-upselling badge? This is the worst upselling tactic I have ever seen.

Renting the car was very convenient, I was worried because my English isn’t good, but it was very easy and great

Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .