Los Angeles Solvang Monterey San Francisco

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

I didn't have to reverse the car and didn't need to ask for a refund.

When I said I didn't want insurance, their attitude immediately became terrible. They have too few cars, there was hardly any choice. We arrived at noon, and there was only one mid-sized SUV left. The queue was also very long, Americans are really inefficient!

We booked a car way ahead of time and prepaid, yet on the day of arrival we waited for nearly an hour only to be told there was no car available. We were given a different car with instructions to come back the next day for a replacement. When we returned the next day, they told us again there was no car. The staff's attitude was terrible, and they even refused to let us complain, saying if we did, they wouldn't help us check. The store manager claimed he wasn't on duty the previous day and didn't know what happened. We were left with no choice but to wait, ruining our entire morning's schedule. Absolutely awful.

Excellent and affordable rental car company, and the staff had a great attitude