Los Angeles Solvang Monterey San Francisco

Overall it's okay, the only drawback is the long waiting time.

The service was good. We only had to stand in line for a short while.

There is a free shuttle service at Los Angeles Airport. However, they still tried to sell additional insurance even though I had already purchased full coverage through QEEQ.

The store isn't very big, and the shuttle bus is shared with Dollar, but the service was good.

When picking up the car, the staff tried to forcefully sell us insurance. They refused to give us the car unless we bought it. I called the rental company but the representative was unhelpful and just asked us to sign the form. Eventually, we had no choice but to agree to an increased price from $459 to $538 (originally over $700). They gave us a Mazda 5 instead of the mid-size SUV we booked. We were only given four cars to choose from. When I pointed out our booking, the staff casually indicated all four were small cars. I had to insist it was an SUV before they acknowledged the four available. Overall, it was an unpleasant experience. Avoid using THRIFTY at all costs. Their shuttle service is extremely infrequent; we waited 45 minutes for one to arrive.