The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.
Forced selling! First, they tried to sell me insurance. I told them I had already purchased full coverage in China, and then they tried to upsell me to upgrade the car class. I said there were only two of us, and a Malibu was more than sufficient. Then, they tried to sell me towing insurance. I said my full coverage already included it, but they insisted it didn't. I showed them my insurance paperwork, and they blatantly lied, saying it wasn't covered. Finally, they tried to sell me a full tank of gas, asking me to return the car empty. I declined, saying I preferred the full-to-full fuel policy. The salesperson immediately became rude, laughed loudly without any manners, and even complained to colleagues and other customers. Well, let them laugh! In any case, they failed to get their way. I just want to tell everyone: don't go for cheap options, and never rent from Hertz again! I won't either—I'd rather choose Alamo, even if it's more expensive.
Highly satisfied! Hertz service is excellent. The self-service car selection is super convenient; you are given a designated area where you can choose any car. It's safe to say they are among the best rental companies. The full insurance price is reasonable, there is no upselling of other services, and the return process is quick and hassle-free. Highly recommended.
Overall not bad, the waiting time for picking up the car was about 20 minutes. During this time, the staff asked if we wanted to add insurance options, but since we had already purchased full insurance through the QEEQ platform, we declined. The staff remained polite. However, there was a miscommunication—possibly due to language barriers—which led to an issue where the 'No need for a full-tank return' option might have been selected. Thankfully, the issue was resolved smoothly through the QEEQ platform. Additionally, it is highly recommended to purchase full insurance. Don’t try to save a little money and neglect it—minor scratches or dents can be fully covered. Also, make sure to record a video of the car's condition before picking it up, as some cars might already have scratches. Protect your own rights.
There is a shuttle bus from the airport to the rental company, which is very convenient. Once you get off, you can go straight to the counter to complete the formalities, and the process is very fast, taking about five minutes per person. They simply asked if the car would be returned with a full tank, without trying to upsell anything. The most noteworthy incident during this car rental was that the car window was smashed on the second day, and my backpack was stolen. Fortunately, all valuables and important documents had been safely stored and were not stolen. After calling the police, the officers who arrived on the scene handled the case efficiently. It seemed like they were used to car window smashings and treated it as routine. The staff at the supermarket entrance even took me to another spot to see the shattered glass from the smashed car window, and they seemed very calm about the whole situation.
Overall, the process is efficient and quick. After completing the paperwork, you can directly go to the designated area and select a car by yourself; no specific vehicle is assigned to you.
The car interior was extremely dirty, and the air conditioning was broken. Hertz's attitude was also poor during the car exchange, and there was clear discrimination. This would never happen if an American white person were renting. Additionally, Hertz charged for fuel. Fortunately, Zuzuche helped coordinate and handled things properly.
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