Denizli is a city with lots of hills. My wife and I dragged our suitcases uphill for over half an hour, following the map to the specified location, only to find no Enterprise there. Not many locals speak English, so we had a hard time communicating until a helpful English-speaking local returned from walking his dog. He told us the Enterprise had moved and gave us directions to another branch. We thought of abandoning our prepaid reservation and renting a car on the spot, but since the new location wasn't far, we walked there. At the new location, the staff said our reservation wasn't for their branch and told us to go back to the old address. I explained the situation, and they agreed to give us a car, but I had to pay extra with the promise of a refund when returning the car. However, I never got the refund. Was I satisfied? Definitely not. But the car was brand new and in good condition. Returning the car was easy, but it came with an empty fuel tank, which was inconvenient and cost me extra since refueling would inevitably waste some fuel.