DENIZLI CAR RENTAL REVIEWS

The agent was extremely helpful & was waiting outside the airport with the car. That was excellent for us. We just checked the car, signed the paperwork and drove away. Thank you Enterprise!

This company offers a very convenient car pick-up service. The office is right inside Denizli Airport, and the staff is very friendly. We handed them our order printout from QEEQ, and they quickly completed the verification process. The agent inspected the car's exterior and fuel level with us and pre-heated the car. Within minutes, we were driving towards Pamukkale. This company is very reliable; we received the pre-authorization deposit back on our credit card just three days after returning the car. Overall, it was a very pleasant car rental experience.

Having traveled to 30 countries, this is the worst car rental experience I've ever had, without exception. Budget first gave me a very dirty car (automatic transmission) with an empty fuel tank, and told me I could return it empty. Excuse me?? I know about full-to-full and full-to-empty policies, but I've never encountered an empty-to-empty policy. Moreover, I've never received a dirty car before. I negotiated with Budget and requested a replacement of the same model. Initially, they were very rude and told me there were no similar cars available. After insisting several times, they found a similar car. This car started shaking violently after just 5 kilometers, which I judged to be caused by unbalanced wheels. I returned it and requested another replacement. They claimed there were no more models available. I spotted a similar model nearby and they told me it was a manual car. I agreed to take that one and asked for a refund of the difference. They refused, saying my order was for an automatic car. After multiple calls to customer service, they finally agreed to refund the difference between the automatic and manual cars. The entire process took two hours!! Never again will I rent from Budget, and I'm seriously questioning the management of the Zuzuche platform!! I hope both the platform and Budget reflect on this.

Denizli is a city with lots of hills. My wife and I dragged our suitcases uphill for over half an hour, following the map to the specified location, only to find no Enterprise there. Not many locals speak English, so we had a hard time communicating until a helpful English-speaking local returned from walking his dog. He told us the Enterprise had moved and gave us directions to another branch. We thought of abandoning our prepaid reservation and renting a car on the spot, but since the new location wasn't far, we walked there. At the new location, the staff said our reservation wasn't for their branch and told us to go back to the old address. I explained the situation, and they agreed to give us a car, but I had to pay extra with the promise of a refund when returning the car. However, I never got the refund. Was I satisfied? Definitely not. But the car was brand new and in good condition. Returning the car was easy, but it came with an empty fuel tank, which was inconvenient and cost me extra since refueling would inevitably waste some fuel.

The staff at both the pickup and drop-off locations didn't speak English, making communication very difficult. It took an hour to pick up the car, and they couldn't find my reservation initially.

I had booked with full insurance, but when I picked up the car, the contract did not mention any insurance. I asked the staff about the insurance and showed them my booking confirmation that included insurance. However, they told me that there was no insurance included. I tried contacting the customer service hotline and online support, but couldn't get through, so I had to buy additional insurance. Also, the return location was in another city, and they did not inform me that a password was needed to enter the return area. This resulted in me driving around the parking lot three times before I got out and asked the rental office for the password. I chose the airport location for convenience, but the whole experience was so rushed that I left my clothes and charging cable in the car. Terrible experience!

It's okay

The service from the company was very warm and attentive, although there were few staff who spoke fluent English, it did not affect our communication. On the day we picked up the car, we were upgraded to a Toyota Advance. The car was in excellent condition, very new, and had only driven over 10,000 kilometers. Driving it was very comfortable. Returning the car was easy and quick. I will rent from this company again!

100% likelihood of being scammed

Never got the car rental, the office was closed and booking had to be shifted to Avis. Very bad service by budget

The call center staff very helpful and prompt in arranging another rental due to no fault of theirs. Avis staff at new rental were amazing and super helpful

wait about 20mins to pick the car, the staff is helpful but wasn't able to answer me when he was instructed to charge me.

Returning the car was inconvenient and stressful because I had a flight to catch.

A deposit of 900 lira was authorized, but only 600 lira was refunded. About 300 lira was deducted, and I don't know why. I've been waiting for two months and still haven't received a response.

Staffs were so bad. Evenn rejecting my reservation. Has no car, lets us wait for the car. Got an unacceptable problem.

Live chat and chstomer service are so good. They followed and tried to solve my problem.

One of the counter staff was terrible. Pretty bad service, waited for two hours to get the cars. Deliberately used the broken credit card machine for my payment, whice another staff came and changed to the normal one. Then we can finish the deposit process.