CAR RENTAL REVIEWS ON BUDGET IN DENIZLI

This company offers a very convenient car pick-up service. The office is right inside Denizli Airport, and the staff is very friendly. We handed them our order printout from QEEQ, and they quickly completed the verification process. The agent inspected the car's exterior and fuel level with us and pre-heated the car. Within minutes, we were driving towards Pamukkale. This company is very reliable; we received the pre-authorization deposit back on our credit card just three days after returning the car. Overall, it was a very pleasant car rental experience.

Having traveled to 30 countries, this is the worst car rental experience I've ever had, without exception. Budget first gave me a very dirty car (automatic transmission) with an empty fuel tank, and told me I could return it empty. Excuse me?? I know about full-to-full and full-to-empty policies, but I've never encountered an empty-to-empty policy. Moreover, I've never received a dirty car before. I negotiated with Budget and requested a replacement of the same model. Initially, they were very rude and told me there were no similar cars available. After insisting several times, they found a similar car. This car started shaking violently after just 5 kilometers, which I judged to be caused by unbalanced wheels. I returned it and requested another replacement. They claimed there were no more models available. I spotted a similar model nearby and they told me it was a manual car. I agreed to take that one and asked for a refund of the difference. They refused, saying my order was for an automatic car. After multiple calls to customer service, they finally agreed to refund the difference between the automatic and manual cars. The entire process took two hours!! Never again will I rent from Budget, and I'm seriously questioning the management of the Zuzuche platform!! I hope both the platform and Budget reflect on this.

The staff at both the pickup and drop-off locations didn't speak English, making communication very difficult. It took an hour to pick up the car, and they couldn't find my reservation initially.

Never got the car rental, the office was closed and booking had to be shifted to Avis. Very bad service by budget

The call center staff very helpful and prompt in arranging another rental due to no fault of theirs. Avis staff at new rental were amazing and super helpful