The staff at both the pickup and drop-off locations didn't speak English, making communication very difficult. It took an hour to pick up the car, and they couldn't find my reservation initially.
Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!
Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.
Found Budget at the airport, but the counter staff were not very friendly. They claimed there were no Clio cars available and asked me to pay an extra 5 euros per day for a Golf 7. They also charged me a 1000 lira deposit. After a long flight and lacking a local SIM card, I couldn't contact the rental company, so I agreed. However, I was quite dissatisfied with the local Turkish staff's attitude; they seemed like street gangs. The people at the pick-up point were nice though.
The staff at the return point were all great. When returning the car, I got stuck in traffic in Istanbul, then went to a gas station to clean the car inside and out. The car return point at the airport was hard to find, so I was over an hour late, but they didn't charge me any extra fees.
The staff was very friendly, and both the pick-up and drop-off were very quick.
About QEEQ:8.0/10
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