Quite good

Alamo is the top choice for economy cars.

When picking up the car, I was allowed to choose freely. I saw a Corolla and asked if it was okay. The staff said it was. It felt like an upgrade. Very happy.

Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.