The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!
The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.
The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.
The process of picking up and exchanging the car was very quick, and the staff was nice. However, they replaced the original A4 with a Toyota. The staff explained that all their Audi cars are manual, and only Japanese cars are automatic. It's not a big deal, but we specifically chose automatic on the Zuzuche.com website. If there are no Audis available, then just list Toyota. Don't say they are the same group of cars; the power and driving experience are totally different, anyone who's driven both knows this. It feels like a bit of a rip-off. Additionally, the cross-border fee is 6 euros per day, not capped at 50 euros as stated on the Zuzuche.com website.
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