The self-selected cars were all worse than the reserved model.

The efficiency is very low, and information gets lost frequently. Every time it moves to the next step, all the information gets lost, and I have to explain it again and again.

The order was for a Jeep Grand Cherokee, but they use this car to attract attention and induce bookings. Upon arrival, they directly said they didn't have this car, and even said they didn't have a Santa Fe, which was in the same group. The staff kept emphasizing upgrading the car group. Unfortunately, I didn't stick to my decision and got persuaded into paying an additional 553.14 USD. There were no directions given either; I had to find a Dodge Journey SXT by myself in the parking lot. There were actually several Grand Cherokees parked, but they might not have been ready for rental.

The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

The car's condition is good, but the model differed from the reserved one, and it was slightly smaller.