Pretty good

Alamo is the top choice for economy cars.

Renting a car was very convenient. It was my first time renting a car for self-driving in a foreign country, and the whole process was very simple! The car was in excellent condition, which added a lot of fun to the journey. Returning the car was also very easy; I just scanned the code and could leave. It was great that the shuttle bus to the airport was seamlessly connected.

When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.