OK, no hassle

There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.

The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

Quite convenient.

The rental company's system is very well-established, making pickup and return very easy.