Store fraud, extremely dissatisfied, strong complaint. Despite my clear statement that I did not want any additional insurance or services, the front desk still deceived me, saying no extra charges or fees were added, but issued a rental receipt of $316.18, which only had a few abbreviations. When I asked why the amount did not match what I had prepaid to QEEQ, the front desk lied, saying they hadn't received the reconciliation from QEEQ yet and that this was just an estimated cost, to be settled with QEEQ later. After returning the car, $316.18 was directly charged to my credit card, effectively doubling my rental cost. I complained to QEEQ and after a long inquiry, they reluctantly admitted that this included various additional insurances and even extra fuel. Since my return during last year's National Day holiday and communicating with QEEQ until now, the fraudulent insurance charges have still not been refunded! Rest assured, I will pursue this to the end.
Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly
About QEEQ:10.0/10
As ever process smooth and easy with no complications and best prices available
Everything went smoothly, but the first tank of gas was more expensive at $109. If we had filled it up ourselves, it would have been around $70, but it was more convenient when returning the car as we returned it almost empty. The car had over 50,000 miles on it, which is quite impressive.
The company provides legitimate services and the vehicles are good. However, the front desk's persistent promotion of various insurances is slightly annoying.
About QEEQ:10.0/10
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