Good car, good driving as expected. Tolls payment was explained well by counter staff Maybe some signage or knowing staff for airport pickup location but not really an issue Overall good experience.

I was not really familiar with the system, I don't think I paid more when I booked so that's ok

Good, modern and clean car. Faultless and highly efficient customer service from staff at Melbourne Airport branch. Be prepared for a bit of a wait (20+ min or so) for the shuttle from the Airport to collect the car. I'm not sure what collection times are like for the in-terminal car rental services so possible that wait for shuttle is overall evened out by speedy desk service at the office?

Waited 25 minutes for pick-up and not told the truth when questioned. Car was less quality than what I expected, made in March 2018, old model car, extremely standard in every case as far as driver comforts.

Like: value for money, good condition car, efficient process
Dislike: n/a

Like: The golden colour of the wheat field at this time of the year
Dislike: Nothing