The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.